Explore our frequently asked questions.


What Is BillBuddy?

Welcome to BillBuddy!

You can think of BillBuddy as your personal savings assistant, where our first priority is to ensure that you're never paying more than you should be for your gas and electricity.

When you sign up with BillBuddy, we scan the market to check if you could be paying less for your energy, based on your location and other factors you provide. Then, once we've (hopefully) found you a better deal, we switch you over to the new plan and save you money in the process.

The process is simple, fast and doesn't cost you a penny!

Why Do I Need To Create An Account?

By creating an account with BillBuddy, you'll get access the your very own Hub - this is the control centre from where you will manage your household bills.

It also allows us to store your details safely and securely, so we can always find the cheapest rate for you personally. On top of that, it allows us to switch your tariff hassle-free.

Remember, gas and electricity aren't the only bills we can help with...

We don't just stop at energy - we're on a mission to save our users money in a whole host of ways, from broadband to home insurance and beyond.

Based on your postcode we can estimate how much you could potentially save across many different households bills, and we won't rest until you're saving as much as you can.

Once you've created an account with BillBuddy, we get to work on maximising your household savings.

Why Do I Need To Provide My Direct Debit Details?

Once we've found you a cheaper tariff, we will arrange your switch with the energy supplier directly. In order to do this, we need your direct debit details.

There are a few reasons we do it this way:

  • It allows us to make the switch for you, completely hassle-free. We'll take care of setting up the new account, you'll just get a letter / email to confirm once this is done.
  • Energy suppliers often give bigger discounts to customers who sign up via direct debit, so we can ensure that you're getting the cheapest rate possible.

Don't worry - we never take any money from your account. Our service is completely free, and always will be!

Furthermore, you don't need to worry about the security of your details. Our entire site is encrypted with SHA-256 SSL (Secure Socket Layer) encryption, meaning you never have to worry about your data being lost or accessed by anybody it shouldn't be.

How Does BillBuddy Make Sure I Get the Best Deal?

BillBuddy is constantly checking the market to see if you could get a better deal, based on your location, usage and other factors. We take into account any exit fees (this is where your current providers charges you a fee to leave the contract early) and ensure that you’d be saving money even with these fees taken into account.

You might have just switched last week, but if there’s a better deal out there which would save you even more money, we’ll let you know. Don’t worry - we won’t do anything without your approval - we’ll just keep you in the loop and give you all the tools you need to save the most amount of money possible.

How Does BillBuddy Make Money?

Whenever a BillBuddy user switches to a cheaper energy tariff, we receive a fee from the new energy supplier - almost like a thank-you for introducing you both. It’s a win-win - you get cheaper energy, and we get a bonus for making it happen.

The best thing about this setup is that we’re paid the same by each energy supplier - this means our only incentive is to secure you the best deal. Whether we find you a better tariff with British Gas, EDF, npower or anyone else, we get the same introducing fee. You are our biggest priority, and always will be.

Why Is It Important To Provide My Usage & Supplier?

If you don't know your exact usage or spend when you sign up, we estimate your consumption based on your house size, supplier and tariff. We pass this estimated usage on to your new supplier, meaning their estimated bill might not be what you’re expecting.

What If I Don’t Like The Suppliers Available?

If you do not like the supplier we have available, don’t worry! You can use the filters to find the perfect supplier for you, whether that's one who only supplies green energy or gives you a paper bill, we can help you pick whatever is best for you.

Is It Worth Switching Energy Supplier? How Much Can I Save?

On average, Billbuddy users save over £200 per year.

The more accurate you are when inputting your current supply details, the more accurate the saving you’ll be shown.

What If My Existing Supplier Tries To Prevent Me From Switching?

Some suppliers may charge exit fees depending on your current tariff, but they cannot prevent you from moving to a different supplier unless you are in debt with them. Once all of your outstanding balance has been cleared, you will be free to switch.

How Long Will My Switch Take To Process?

It normally takes around 3-4 weeks for your switch to be processed, but we can set everything up for you in minutes. Don’t worry, it will fly by!

I’ve Switched But I’ve Not Heard From My New Supplier - Is Something Wrong?

It can sometimes take up to 4 weeks for your new supplier to send your welcome pack. Once you have switched, we send a request to your new supplier and they normally confirm the switch within a few days. You can always speak to us if you think it is taking too long and we will be able to update you.

If I Am On Prepayment Meter, How Do I Move To Direct Debit?

Prepayment energy plans are some of the least competitive on the market. Unfortunately for those on prepayment meters, you will have fewer options and less savings.

In order to secure savings as high as possible, we encourage prepayment meter owners to explore the possibility of moving to a direct debit meter once they've switched. This is something that certain suppliers will be able to help you with once your switch has gone through.

Let us know as soon as your switch is complete, and we'll walk you through the steps to get your meter changed.

Will I Have To Pay Any Penalties If I Switch Before My Contract Has Ended?

You can leave any tariff up to 7 weeks before it ends and face no penalties. OFGEM, the energy regulator, set this rule and all suppliers must obey it. Therefore, no suppliers will charge you to leave within these timeframes.

What If Energy Prices Go Up Once I’ve Switched?

If you pick a fixed contract, you won’t be affected by rising energy prices as your unit rates are secured for the duration of the tariff.

Before you switch, we recommend reading the Tariff Information Label underneath every tariff we offer which will walk you through the features of that tariff, and let you know if it’s fixed or variable.

If you find that you have been placed on a variable tariff and you would prefer fixed, please get in contact with us.

What Tips Do You Have For Maximising My Saving With BillBuddy?

Here are some simple ways you can save as much as possible on your gas & electricity bills with BillBuddy:

  • Did you know that direct debit users receive much higher discounts than other payment methods?
  • Some energy suppliers will give you a discount when you choose a dual fuel tariff, meaning you have the same tariff for gas and electricity. Don’t worry, we only switch our customers to dual fuel tariffs if you use both gas and electricity.
  • Read your meters and send off monthly meter readings. If not, think about getting a smart meter installed - we can help you find a supplier that will install you a smart meter for free!
  • You don’t always need to choose a supplier from the “Big Six”, smaller suppliers are still regulated by Ofgem. Sometimes smaller suppliers will offer cheaper energy.
  • If you are on a prepayment meter, consider switching to a credit meter. Prepayment energy plans are some of the least competitive on the market, and you can often save much more by switching to a direct debit tariff.

Who Can Use BillBuddy?

I’ve Just Taken Out A New Energy Tariff…

Even if you've just recently taken out a new energy tariff, you can still sign up for BillBuddy.

Our algorithms are constantly scanning the market for a better deal, which could still be out there even if you've just signed a new contract.

Worried about cancellation / exit fees from your existing contract? No need - we'll only show you new tariffs if you'll make a significant saving including any exit fees!

Plus, don't worry about the headache of switching again if you just have - we take care of everything, so there's no extra hassle on your end.

I'm Moving House - Can I Switch?

Yes, you can! If you are moving within the next few months, we would be able to help you to start saving now while you are in your current home. However, if you're moving within the next few weeks, please make sure that you get back in contact with us after a week or two once you have settled in.

Did you know that when you move into a new home, you could move on the most expensive tariff? This is why it is really important to get back in contact with us or email us and we will contact you on your preferred date.

I Don’t Own My House, I Rent…

If you’re paying the bill for your energy, you’re entitled to switch provider to get a better deal. If you’re not sure whether you pay the energy bill or your landlord, check your tenancy agreement or give your landlord / letting agent a call.

Your landlord may have a ‘preferred supplier’ when it comes to gas and electricity, but that doesn’t mean you can’t switch. You might have to switch back when your tenancy agreement comes to an end, but this is something you’d need to check with your landlord or letting agent as well.

I’m Looking For Cheaper Energy For My Company...

You've come to the right place!

Send us an email using our contact form and we'll walk you through getting the best tariff for your business.

I’m Concerned About The Environment - I Only Want Green Energy…

BillBuddy compares prices from both traditional and green / renewable energy suppliers, so there’s a solution for everybody.

What Will Happen To My Solar Panels If I Switch?

Your FIT (Feed-in Tariff) is completely separate to your energy tariff - you can switch to a different supplier and keep earning money from your solar panels.

If you switch to a smaller energy supplier, you can most likely keep your FIT with the existing supplier. If you’re with a Big 6 supplier and switch to another Big 6 supplier, they might ask you to move the FIT (not always), but don't worry as the rates are set by the government and are the same regardless of who is paying you for your FIT.

Can I Still Switch If I Have A Smart Meter?

You can still switch energy suppliers if you have a smart meter. Sometimes the smart functionality will be lost during the switch, but this just means that the meter will need to be read in the same way as a traditional meter.

The good news is that smart meters are currently being upgraded in the UK, meaning that all smart meters will work seamlessly with all suppliers.

My Account

What Is In My Account?

Once we've switched you to a cheaper energy tariff, the real fun begins.

You will have access to your very own savings hub - your one-stop-shop for saving money on everything from broadband to car insurance.

We'll estimate how much you could save on a host of different bills based on the information you provide us, then we'll try and find you a better deal - simple.

How Do I Set Up My Account?

We automatically set up your account as you fill out our form, and you can access your account here.

If you haven't completed the energy switch form yet, you can create an account here.

How Can I Change My Username / Password?

You can update your details in your dashboard - click here to login.

Don’t See Your Question?

You can get in touch with us via email - we'd love to hear from you!

Contact Support